By Troy Osenkarski, B.A. in English Language and Literature Student
Five Questions is a regular feature in which we interview a College of Online and Continuing Education staff member. In this issue we talked with Director of Enrollment Operations Matt Rand.
What does your job entail?
I work with Admission, Enrollment Support Services, our Data Team and IT (Information Technology) to find ways to optimize how we operate and how we communicate with our students. We measure and monitor current trends and then work together to find ways to be more strategic in the future. As we improve our processes … we improve student success and the overall student experience.
What is your role in helping students succeed?
I am focused on improving how we operate from the first time a student reaches out to the university up until when they start their courses. We identify challenges in the admissions and enrollment process and try to find ways to make sure that students have the support and resources they need, not only to make the decision to further their education and for what major, but for them to feel confident, comfortable and prepared to do so. We want to make sure that students are empowered and treated as individuals, and this starts in admission and continues throughout their education at SNHU.
What do you like best about working for SNHU?
I believe in higher education and I believe in what SNHU offers on campus, online and with College for America. Part of our mission is “to make high-quality education accessible and affordable for all” and that we “empower students to transform their lives.” We really do work together to make this happen, and I’m proud to be a part of the university. Beyond that, SNHU has many avenues to have your ideas heard and to make an impact. I make an effort to hear all ideas in our department. It’s important that we listen to the ideas of our collective units and that we make noticeable changes that impact our ability to fulfill our mission.
How has your job helped with other aspects of your life?
At work, I am encouraged to find ways to improve our operations and to create solutions that will make an impact. Of course I try to make decisions at home that make a positive impact as well. I may not have the same amount of data to back up my decisions at home that I do at work, but I do think about how data could change my decisions at home if I had it all at my fingertips.
What is on the top of your bucket list?
I love the outdoors and I love hiking. I grew up in western North Carolina with the Appalachian Mountains all around me. I also lived in Colorado for many years prior to moving to New Hampshire and loved climbing the 14,000-foot peaks there. As a kid, I always dreamed of hiking the Appalachian Trail. Now in New Hampshire and playing in the Appalachian Mountains again, I’m even more excited about hiking the entire trail one day. It’s over 2,000 miles and I’ll need six months or so to do it, but it’s definitely a dream of mine.